Birmingham New Street Train Station
Address
Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA
Ticket office opening hours:
Saturday - 05:15 to 23:00
Sunday - 08:00 to 23:00
| Time | Destination | Status | Platform |
|---|
Station facilities
- Waiting Room
- Station Buffet
- Toilets
- Baby Change
- Wi Fi
- Atm Machine
- Shops
Station overview
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Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge YES Yes
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines No
- Induction Loop No
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
- Impaired Access Staff Help Hours Monday - Sunday - 07:30 to 23:59
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Accessible Taxis
Taxis drop off within the 'drop & go' off the Hill Street entrance.
The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
For more information visit https://www.traintaxi.co.uk/" title="">Traintaxi
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Accesible Ticket Machine
Staff available to assist where required.
-
Booking Office Counter
Floorwalkers are available to assist all customers
- Customer Help Point Available at Customer Reception and station floorwalkers
- Helpline
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Helpline Contact Details
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helpline Contact URL https://www.nationalrail.co.uk/
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Impared Access Ticket Gate
Wide gates are available for wheelchair users, buggy's and passengers with luggage.
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Impared Mobility Set Down
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.
Alternatively, please contact Passenger Assist of the relevant train operator:
- West Midlands Railway - 0800 024 8998
- Avanti West Coast - 0800 0158 123
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National Key Toilets
Close to Platforms 1A and 12A and Platforms 10 and 11B
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Step Free Access
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
Coverage: whole Station - Step Free Access Coverage Whole Station
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Staff Help
Journey Care assistance is available prior to travel via the relevant Train Operator:
- http://www.tfwrail.wales" title="">Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
- http://www.crosscountrytrains.co.uk/" title="">CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
- http://www.londonnorthwesternrailway.co.uk" title="">London Northwestern Railway / http://www.westmidlandsrailway.co.uk" title="">West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
- https://www.avantiwestcoast.co.uk" title="">Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
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Airport
- Availability YES Yes
- Note Regular train service to Birmingham International. 10 - 15 minute journey
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Baggage Services
- Left Luggage: Available YES Yes
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Left Luggage: Phone
Phone number: 0121 314 0901
Operator Name: Excess Baggage Company - Left Luggage: URL https://www.left-baggage.co.uk/index/locations
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Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note There are nearby bus stops on Smallbrook Queensway and Hill StreetMost buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands (https://www.tfwm.org.uk/), or call 0121 214 7214.
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Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
-
Note
If you want to take your bicycle on the train, please check with the relevant train operator beforehand http://www.nationalrail.co.uk/stations_destinations/cyclists.aspx#operator" title="">www.nationalrail.co.uk/cyclists
- Sheltered YES Yes
- Spaces 58
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Mail and Express Services
- Post Box: Note
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Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Birmingham New Street station (http://www.btwifi.com/find/)
- Telephone: Usage Type Cards And Coins
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Parking
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Car Parking Details
Phone number: 0345 077 4224
Operator Name: A P C O A Parking ( U K) Limited
Name: Short Stay Car Park
Spaces: 38
Number Accessible Spaces: 0
Accessible Spaces Note:There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street
Accessible Car Park Equipment: No
Cctv: Yes
Open:
Monday - Friday - open 24h
Saturday - open 24h
Sunday - open 24h
Url: http://www.apcoa.co.uk
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Car Parking Details
Phone number: 0345 077 4224
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Priority Lounge Information
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First Class Lounge: Note
Located
On the paid concourse between Platforms 3 & 4
Tickets Accepted
Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.
Facilities
Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.
Refreshments
Tea, coffee, soft drinks.
Wi-Fi
Wi-Fi is available
Showers
No showers are available
-
First Class Lounge: Note
-
Rental Car
- Availability No
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
- Platforms 2 - 3a (Blue Lounge)
- Platforms 10 - 11a (Yellow Lounge)
- Platforms 10 - 11b (Red Lounge)
-
Station Location & Directions
- Latitude 52.47819419
- Longitude -1.898360826
-
Station Seating Areas
-
First Class Lounge Hours
Monday - Friday - 06:15 to 19:45
Saturday - 08:00 to 18:00
Sunday - 10:00 to 18:00
-
First Class Lounge Hours
Monday - Friday - 06:15 to 19:45
-
Station Hours
-
Station Hours
MONDAY - SATURDAY
05:15:00 - 23:00:00
SUNDAY
07:30:00 - 23:00:00
-
Station Hours
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property YES Yes
- Post Box No
- Shops YES Yes
- Seated Area No
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi YES Yes
- Waiting Room YES Yes
-
Lost Property
Phone number: 0330 024 0215
Operator Name: Excess Baggage Company - Lost Property: URL http://www.lostproperty.org/locations.php
- Customer Service Note Luggage received from terminated trains at Birmingham New Street only
- Information Systems DepartureScreensAnnouncementsArrivalScreens
- Lost Property Number 0330 024 0215
- Staffing Level YES Yes
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Subway/transit
- Metro: Availability YES Yes
- Metro: Note For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/ (https://westmidlandsmetro.com/)
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Ticketing Hours
-
Ticket Office Hours
Saturday - 05:15 to 23:00
Sunday - 08:00 to 23:00
-
Ticket Office Hours
Saturday - 05:15 to 23:00
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note On the main concourse next to WH Smiths
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Smartcard Notes
Smartcard Issued: No
Smartcard Validator: No
-
Taxi Information
- Availability YES Yes
- Note Taxis drop off with the drop & go in the Hill Street entrance. The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit). For more information visit traintaxi (http://www.traintaxi.co.uk/ title=traintaxi - the guide to taxis serving all train stations jQuery15105487555210230162=201).
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Local Taxis
Birmingham New Street: Rail Station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:
TOA Phone 0121 427 8888 Radio Phone 0121 685 8888
About the station
If you're looking to get a train to Birmingham, you will likely be travelling to the spectacular Birmingham New Street Station, the central station in the UK's second city. Initially built in 1854, the station has gone through some vast redevelopments in its time, with the most recent costing a reported £550m in 2015. With a brand new concourse, exterior façade, and entrance, Birmingham New Street offers just as much in terms of architectural beauty and is it does practical functionality.
As Birmingham is the home of CrossCountry, we run many different services in and out of Birmingham New Street, with Birmingham to Manchester, Birmingham to Edinburgh, Birmingham to Nottingham, and Birmingham to Leicester being some of the most popular.
Need more information on traveling in and around the city? Check out our trains to Birmingham page.
Things to do near Birmingham New Street Station
Whether you're traveling with friends, family, significant other, or solo, you won't be left short of exciting things to do in Britain's second-largest city. Get a train to Birmingham to explore this vibrant city from jaw-dropping galleries, world-class events, and snazzy bars and restaurants.
Birmingham has a vast range of shopping centres and is known as one of the best shopping cities in the UK. As you arrive at Birmingham New Street, you'll be under the same roof as Grand Central and a convenient three-minute walk to the Bullring, meaning a shopping trip here is effortless. If you're looking for something sparkly, the Jewellery Quarter is the UK's centre for jewellery and is packed with fine food and swanky bars. For a more traditional and picturesque shopping experience, filled with local and independent stores, explore the Great Western Arcade.
The city's rich history and culture make Birmingham a hub of fantastic museums, galleries, and attractions, making it a welcoming destination for all types of travellers and tourists. The only trouble is you may run out of time to do everything! If you're looking to spend the evening out, a must-do is to book an event in the Theatreland area, where you'll find fantastic comedy clubs, the UK's busiest theatre, and countries oldest working cinema. If you're with the family, there are tonnes of great family days out in Birmingham, with a must being Cadbury World, or for free things to do, head to the Thinktank Science Museum.
After shopping till you drop and spending the evening in hysterics at a comedy club, you'll have surely worked up an appetite. Well, the fantastic multi-culture of Birmingham means it has a bustling food scene. Depending on what part of Asia you'd like to taste, we recommend Birmingham's Balti Triangle for a delicious curry or the Chinese Quarter for some of the midland's best Dim Sum. But it doesn't stop there; you could go Greek, Italian, Ethiopian, or Jamaican – whatever tickles your fancy. If you're looking to go for some drinks, Birmingham is packed with exciting bars and great nights out, with some tremendous secret bars, too.
