At CrossCountry, our trains are generally pet-friendly. Subject to the following conditions, certain pets are permitted free of charge:Dogs, cats, and other small animals can travel on our trains provided they do not endanger or inconvenience other passengers and staff.A maximum of two pets per Read More
Once you've purchased online, you can collect your ticket in one of 3 ways:At the stationTo collect your ticket at your chosen station, simply tap your card onto the gate reader, ticket vending machine, or validator (bearing the yellow sticker). In some cases you may need to validate it at the Read More
Once you have completed your booking online or on the app, a confirmation email will be sent to your registered email address. Additionally, you can access your tickets at any time through the the CrossCountry app. You will need to log into your account to view bookings and tickets.
If you have misplaced the printed copy of your e-Ticket, the best course of action is to print another copy from the My Account section of the CrossCountry app or website. Alternatively, you can show the ticket on Read More
On board our trains, there is a very limited amount of luggage storage space. Please visit our luggage page for more information.
First Class is available on routes operated by our Voyager trains, with Standard Class seating accounting for all seats on Turbostar trains. Please use a journey planner to see services that offer First Class.
In First Class carriages, passengers can Read More
Yes, all our train services can carry manual or powered wheelchairs, and mobility scooters, if they aren't bigger than:
Width 700 millimeters, length (including footplates) 1200 millimetres, weight (Including passenger) 300 Kilograms, with a triangular footprint.
On our Voyager Read More
Our Customer Service Team endeavour to resolve any queries you may have as a result of using the CrossCountry website. However, if you are unhappy with how we have dealt with your query, you may contact the Read More
If you are having issues with your Smartcard, please find a member of train or station staff to assist you. If they are unable to read your card with their devices, please contact our Support Team.
You can discover more information about the train types on our website.
