Why are the train times on my Underground ticket incorrect?
London Underground tickets are not dependent on scheduled trains, so we print suggested times only.
Can I decide the date for my One Day Travelcard?
Your One Day London Travelcard is only valid on the same date as the outward leg of your journey.If you change your date of travel, your Travelcard may not be transferred.
Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?
For tickets purchased with CrossCountry using our website or Train Tickets app please see the table below. Otherwise, please contact your original retailer.
Ticket type
Can I change my ticket?
Can I get a refund?
Next steps
Advance train tickets
You can Read More
Where can I access 'My account'?
You can access your CrossCountry account here.
What is an m-Ticket?
Mobile tickets are electronic tickets comprising of a barcode, which can be stored on mobile devices. Fares marked with the m-Ticket symbol will be sent to your phone. When travelling using an m-Ticket you may be asked to present your m-Ticket barcode for scanning.
How do I know a booking was successful?
When your booking has been confirmed, you will receive a confirmation email to the email address provided through the booking process. Alternatively, you may check your tickets at any time by checking the Ticket Wallet in the Read More
How can I apply for a refund or cancel my ticket?
CrossCountry can only assist with refunds on our services when you have purchased the ticket directly from us. Otherwise, you will need to contact the original retailer.Please visit our Read More
Does a Smartcard need to be accompanied by a photocard?
Unlike paper Season tickets, Season tickets loaded onto a Smartcard do not require a photocard counterpart for use.
Where can I find my ticket collection reference?
You can find your collection reference in the booking confirmation email, or in the My Account section of our website.
