How can I reserve a seat for my CrossCountry journey?
You can reserve a seat at time of booking your ticket with CrossCountry, or through the My Account section of our website or app. Alternatively you can contact us .
Is tube travel included in the cost of the ticket?
All the tickets required to complete your journey are packaged together and quoted in one total payment. This includes travel by the London Underground where necessary.
Do I get a receipt for the tickets I purchased?
Yes, you will receive a receipt when purchasing train tickets. If your tickets are being delivered by post, then a receipt will be enclosed with them.If you are collecting tickets from a self-service ticket machine, the receipt will be printed along with the tickets.All rail tickets are zero-rated Read More
When I change the date and time of an Advance ticket, which tickets can I choose?
You can change the date or time of an Advance train ticket by changing it to any new ticket type, providing the origin and destination stations are the same.
What should I do if my Season ticket is lost or stolen?
If your Season ticket is lost or stolen, you should report this immediately to the point of purchase.
If we cannot recover your lost or stolen ticket, and there is a significant amount of time remaining on the Season ticket, we will consider issuing a duplicate ticket. This may be subject to an Read More
