Buying Tickets

There is no charge for Smartcards, they are completely free to order. You can order your Smarcard direct from CrossCountry.

If you need to make changes to your Season ticket, please contact our Customer Service team. You can find contact details on the Contact Us page.

Yes, it is possible to purchase tickets, including e-Tickets, on somebody else's behalf. If you are using discounts, such as Railcards, please make sure that the passenger who will be using the ticket is eligible for the discount.If you are booking online, make sure to confirm the name(s) of the Read More

No, a ticket that has been deleted cannot be resent to your mobile device. Please treat digital tickets as paper tickets and make sure not to lose them.

Please visit our Smartcards page for more information

It is not possible to change the delivery method once your booking has been confirmed.

If you have forgotten your Season ticket and had to purchase a supplementary ticket, you should apply for a refund in the My Account section of our wesbite.

When you purchase a train ticket that involves using the Underground to travel between stations, a London Underground ticket will be included in your booking. A London Underground ticket will also be included in your ticket if you select 'Zone 1' or 'Zone 2' as an arrival or destination station.If Read More

There are a number of Railcards that are exclusive to particular areas of the UK. Railcard Region or Area Cambrian Lines Railcard The Cambrian Lines Railcard discount is available on the following routes: Pwllheli - Aberystwyth - Read More

If you have purchased a flexible ticket (including Anytime Off-Peak, and Super Off-Peak tickets), you may be able to add or change seat reservations ahead of your journey.To add or change a seat reservation, sign into My Account online or on the Read More