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Please note, our Press Office team are able to assist with enquiries from the media only. If you are a customer seeking help or information about your ticket or our services, you need to contact the Customer Relations team.
Train operator CrossCountry will introduce temporary resource-led reductions to its timetable from Saturday 10 August until Saturday 9 November to address performance and reliability issues that have inconvenienced passengers with on-the-day cancellations.
- Train operator announces its new Customer and Communities Improvement Fund worth over £167,000.
- Community projects - with a focus on sustainability initiatives - are encouraged to apply for grants.
- The first funding window is open from Monday 1 July until Friday 23 August 2024.
Today, Friday 28 June, rail industry leaders and local residents joined forces to unveil a new stained-glass window in St. Peter’s Church, Hixon, marking the Hixon rail disaster of 6 January 1968.
Long distance train operator CrossCountry has partnered with the Rail Safe Friendly programme to help promote rail safety awareness to young people.
- Train operator CrossCountry unveils two Pride-themed trains in support of colleagues and customers in the LGBT+ community.
- The two new-look trains will be in service in time for Birmingham Pride this weekend – with CrossCountry colleagues in attendance for the first time ever.
- Train services are expected to be busier than usual across the bank holiday weekend, with customers advised to check before travelling.
- Train operator CrossCountry has supported Upmo, Edinburgh-based charity supporting adults with learning disabilities and autism, over the last year.
- A £15,500 donation has given students the chance to develop a range of new skills, confidence and social networks.
- The support comes from CrossCountry’s Customer and Community Improvement Fund, which supports a range of charity and community projects across the country.
- Train operator CrossCountry has supported the Cornwall Community Foundation on a range of grassroots projects and initiatives over the last year.
- A total of £40,000 has been distributed to nine charities across Cornwall through the Cornwall Community Foundation.
- The donation comes from CrossCountry’s Customer and Community Improvement Fund, which supports a range of charity and community projects across the train operator’s network.
- There will be no CrossCountry services on Wednesday 8 May due to planned industrial action by the ASLEF union.
- CrossCountry services on Thursday 9 May across the north of England are expected to be extremely busy.
- Changes to CrossCountry timetables between Monday 6 and Saturday 11 May mean customers should check journeys in advance.
- There will be no CrossCountry services on Friday 5 April due to planned industrial action by the ASLEF union.
- CrossCountry services on Saturday 6 April will be extremely busy – customers should avoid travelling if possible.
- Changes to CrossCountry timetables between Thursday 4 and Tuesday 9 April mean customers should check journeys in advance.
- CrossCountry customers are being advised to plan ahead for Easter getaways
- Train timetables are changing to enable more reliable journeys over the bank holiday weekend
- Engineering work across the network could also lead to longer journeys or bus replacement services for some customers
- Train operator announces massive expansion to long-distance fleet, transforming journeys with around 25% more seats available than today.
- Extra trains arriving soon mean over 12,000 more seats per week for CrossCountry customers planning rail getaways this summer.
- All 58 of CrossCountry’s existing Voyager trains will also be fully refurbished - as well as its regional Turbostar fleet.
- A new educational toolkit on sustainable travel won first place at the Community Rail Awards in Swansea last night.
- The first-of-its-kind, free resource was developed by CrossCountry and the Community Rail Education Network.
- The project was supported with £12,000 from CrossCountry’s Community Engagement Fund